Experts in Field
General Questions
Ever since the inception of Omega Maid Services, our focus has been on giving utmost priority to our customers’ needs.
What cleaning supplies or equipment do I need to provide?
None. Omega Maid Services will arrive at your home in one of our signature company cars, and with our own cleaning products and equipment.
What if my regular appointment falls on a holiday?
If your appointment falls on a holiday, we will speak to you in advance to make arrangements to clean your home on another day that same week.
Is your cleaning service guaranteed?
Yes. We back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost.
Will I always have the same cleaning team?
We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations and staff changes. The Maids’ team leader’s job is to learn your home, be familiar with it, and to train the other team members how to deliver the quality that you expect.
How often can you provide service?
Omega Maid Services is happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.
How do I pay?
Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept credit card payments. If you do choose to write us a check, please make it payable to Omega Maid Services.